An AI receptionist for heating and HVAC.
It's ten below and the furnace quit. That caller isn't leaving a voicemail. They're dialing the next shop. Hooked Line answers your existing number in your shop's name, day and night, and makes sure the call doesn't go to waste.
What it handles for heating and HVAC companies.
- No-heat calls rung through to your on-call tech, any hour
- Gas smell or a CO alarm: the caller is told to get outside and call 911 from outside, then your on-call tech is flagged
- Tune-ups, boiler and heat pump service, and new install inquiries taken down with every detail you need to call back
- A summary of every call by email, plus recordings and transcripts on your dashboard
It answers with a name you pick and tells callers it's automated if they ask. It never makes up prices, arrival times or deals. Those come back to you.
Straight answers.
What happens if someone smells gas?
It tells them to get everyone outside and call 911 from outside, then flags your on-call tech. It isn't a replacement for 911.
Can it handle furnace brands and model numbers?
Yes. You choose the questions it asks, like equipment type or brand, so your tech has what they need before calling back.
Do I keep my phone number?
Yes. Calls forward to your receptionist after hours, on overflow, or all the time. Your choice.
Will it quote prices or make deals?
No. Prices, arrival times, discounts and refunds go to you as a callback.
What does it cost?
Deckhand is $497 a month plus $1,500 setup. Wheelhouse is $997 a month plus $2,500 setup. Usage past the included amount bills to your card at posted rates.
Hear it for yourself.
Call our own front desk, Nora, and ask her anything. Or book 15 minutes with Gradey to see it set up for your shop.